About Us

Contact Info

Terms and Conditions

Effective Date: October 2025

Company: Vantechra (Pty) Ltd
Website: www.vantechra.com

1. Introduction

Welcome to Vantechra (Pty) Ltd (“Vantechra”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website and our services. By accessing or using our website, products, or services, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue use of our website and services immediately.

2. Scope of Services

Vantechra provides secure, reliable, and creative IT and design solutions to businesses globally. Our services include, but are not limited to:

  • IT Consulting and Support
  • Managed IT Services
  • Cybersecurity and Data Protection
  • Cloud and Business Continuity Solutions
  • Web and Email Hosting
  • Branding, Graphic Design, and Printing Solutions

Specific terms, service levels, and deliverables for individual projects or engagements will be defined in separate contracts, proposals, or statements of work between Vantechra and the client.

3. Use of the Website

You agree to use our website in a lawful, responsible manner and not to:

  • Engage in any activity that may damage, disable, or impair the website or interfere with other users’ access.
  • Attempt to gain unauthorized access to any part of the website, server, or network systems.
  • Copy, reproduce, modify, or distribute our website content without our prior written consent.
  • Use the website to transmit any harmful, illegal, or misleading content.

We reserve the right to restrict or terminate access to the site for users who violate these Terms.

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, icons, images, and software, is owned by or licensed to Vantechra and is protected by applicable copyright, trademark, and intellectual property laws.

You may view, download, and print content from the website for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent, is strictly prohibited.

5. Confidentiality and Data Protection

Vantechra is committed to protecting your privacy and personal information. We process personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

Personal information collected through our website or during service engagements is used only for legitimate business purposes, handled securely, and retained only for as long as necessary.

6. Service Agreements and Payment Terms

Our professional services are usually governed by separate written agreements, which may include proposals, quotes, service level agreements (SLAs), or statements of work. These documents will set out:

  • The scope of services and deliverables;
  • Fees, payment terms, and billing arrangements;
  • Project timelines and milestones; and
  • Any specific responsibilities of each party.

Unless otherwise stated, all fees are due upon receipt of invoice.

  • Fees are exclusive of all applicable taxes, levies, or duties.
  • Invoices are payable within the period specified on the invoice.
  • Late payments may result in service suspension, interest charges, or both.

6.1 Data Retention and Account Termination (Hosting & Managed Services)

For hosting, email, and related managed IT services, Vantechra retains client data only for as long as necessary or permitted under the terms of service.

  • Grace Period: Following a missed payment, services may be suspended after seven (7) days. During suspension, client data remains stored but access is restricted.
  • Retention Period: If payment is not received within thirty (30) days from the invoice due date, Vantechra may permanently delete all associated data, backups, and email accounts from its systems.
  • Final Deletion: Once deleted, the data cannot be recovered. It is the client’s responsibility to ensure that all required backups are downloaded or requested in writing before the end of the retention period.
  • All data deletion and retention practices follow POPIA and GDPR compliance standards.

7. No Warranties

While Vantechra takes reasonable steps to ensure that the information, content, and services on our website are accurate and up to date, all information is provided “as is” and “as available.” We make no warranties or representations, express or implied, regarding:

  • The accuracy, completeness, or suitability of the website content;
  • The uninterrupted or error-free operation of the website; or
  • The absence of viruses or other harmful components.

8. Limitation of Liability

To the maximum extent permitted by law, Vantechra, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with:

  • Your use of or inability to use the website;
  • Any errors, omissions, or inaccuracies in the website content;
  • Any interruption, failure, or delay in website performance; or
  • Any loss of data, revenue, or business resulting from the use of our services.

9. Third-Party Services and Links

Our website may contain links to external websites or services operated by third parties. These links are provided for convenience only. Vantechra does not endorse, control, or assume responsibility for the content, privacy practices, or security of third-party websites or services. Accessing such links is at your own risk.

10. International Access

Vantechra provides services to clients globally, with offices in Johannesburg, South Africa, and Bremen, Germany. Regardless of where you access our website from, you are responsible for complying with all local laws applicable to your use of the website and our services.

11. Changes to the Website and Services

We may modify, suspend, or discontinue any part of the website or our services at any time, including features, content, or availability, without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

12. Amendments to These Terms

Vantechra reserves the right to update or amend these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website or services after such changes constitutes your acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa. Where applicable, we also align with relevant European Union regulations, including GDPR.

Any dispute arising out of or in connection with these Terms shall, in the first instance, be resolved amicably between the parties. If not resolved, disputes shall be subject to the exclusive jurisdiction of the courts of South Africa, unless otherwise agreed in writing.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions or our services, please contact us:

Email: info@vantechra.com
Locations:
Johannesburg, South Africa
Bremen, Germany

15. Acceptance of Terms

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.