Effective Date: October 2025
Last Updated: October 2025
1. Introduction
Welcome to Vantechra (Pty) Ltd (“Vantechra,” “we,” “our,” “us”).
We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.vantechra.com, contact us, or use our services.
By using our website or engaging with our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following categories of personal information:
a. Information You Provide Voluntarily
- Full name
- Email address
- Contact number
- Company name and job title
- Service inquiries, project information, or feedback submitted via forms
- Billing or payment details (if applicable)
b. Automatically Collected Information
- IP address and browser information
- Device type, operating system, and version
- Website usage data (pages visited, time spent, referral links)
- Cookies and similar tracking technologies (see Section 8)
c. Service-Related Information
When providing IT, cybersecurity, hosting, or design services, we may collect additional information necessary to deliver those services securely and efficiently.
3. Purpose of Collection and Legal Basis
We process personal information for the following purposes:
Purpose | Legal Basis (GDPR / POPIA) |
|---|---|
| To respond to inquiries or provide requested services | Consent / Contractual necessity |
| To manage client relationships, billing, and projects | Contractual necessity / Legitimate interest |
| To improve website performance and user experience | Legitimate interest |
| To send updates or marketing communications (opt-in only) | Consent |
| To ensure system and data security | Legal obligation / Legitimate interest |
| To comply with applicable laws or regulatory requests | Legal obligation |
4. Sharing of Personal Information
We do not sell or rent personal data.
We may share information only when necessary to:
- Provide services through trusted third-party providers (e.g., hosting, analytics, payment, or email delivery)
- Comply with legal obligations or respond to lawful requests
- Protect the rights, property, or safety of Vantechra, our clients, or others
All third-party providers are contractually bound to maintain confidentiality and handle data in compliance with POPIA and GDPR.
5. Cross-Border Data Transfers
If personal data is transferred outside South Africa, we ensure it is protected through appropriate safeguards, such as adequacy decisions, standard contractual clauses, or equivalent mechanisms recognized by POPIA or GDPR.
6. Data Security
We implement administrative, technical, and physical measures to protect information, including:
- Secure servers and encrypted connections (HTTPS, SSL/TLS)
- Access controls and authentication mechanisms
- Regular system monitoring and updates
- Staff training and confidentiality protocols
While we take reasonable steps to secure your data, no system can guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined here, comply with legal obligations, or resolve disputes.
Once data is no longer required, it is securely deleted or anonymized.
8. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Improve functionality and performance
- Analyze website traffic
- Personalize your browsing experience
You can control or disable cookies through your browser settings; however, some features may not function correctly if cookies are disabled.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate or outdated data
- Withdraw consent for specific processing activities
- Object to processing based on legitimate interests
- Lodge a complaint with the Information Regulator (South Africa) or an EU supervisory authority
Information Regulator (South Africa)
📧 inforeg@justice.gov.za
🌐 www.justice.gov.za/inforeg
To exercise your rights, contact us at privacy@vantechra.com
10. Children’s Privacy
Our website and services are intended for adults and business users.
We do not knowingly collect or process personal information from individuals under the age of 16.
If we become aware that such information has been provided, we will delete it promptly.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes.
The revised version will be posted on this page with an updated “Last Updated” date.
12. Contact Information
Vantechra (Pty) Ltd
📍 Johannesburg, South Africa
📧 privacy@vantechra.com
📞 +27 73 032 4888
🔐 Your Privacy Matters
At Vantechra, we believe trust is built on transparency and accountability.
We’re committed to protecting your data, respecting your privacy rights, and handling all personal information responsibly.